The lost luggage office is run by the handling agent WELCOME Airport Services, a company that also deals with passenger services at Poznań Airport.

To prepare a lost luggage report, you will need:

    • luggage tag (or tags), which the passenger received at the check-in desk before departure,
    • boarding pass.

The representative of the handling agent will ask a few questions to enable identification of the luggage: luggage colour, brand, characteristic marking of the luggage.

If you leave the luggage claim area, you will contact the Lost Luggage Office:
– via a special telephone located in the arrivals hall in the public area,
– by reporting to the Airport Information Point in the arrivals hall in the public area.

Lost Luggage Office

Luggage claim hall
Phone: +48 697015801
E-mail: ll.poz@welcome-as.pl

After your arrival in Poznań, in case of any problems with your luggage (lack of luggage or missing luggage / damage to the luggage), please report to the Lost Luggage Office before leaving the airport!