The lost luggage office is run by the handling agent WELCOME Airport Services, a company that also deals with passenger services at Poznań Airport.

To prepare a lost luggage report, you will need:

    • luggage tag (or tags), which the passenger received at the check-in desk before departure,
    • boarding pass.

The representative of the handling agent will ask a few questions to enable identification of the luggage: luggage colour, brand, characteristic marking of the luggage.

If you leave the luggage claim area, you will contact the Lost Luggage Office:
– via a special telephone located in the arrivals hall in the public area,
– by reporting to the Airport Information Point in the arrivals hall in the public area.

After your arrival in Poznań, in case of any problems with your luggage (lack of luggage or missing luggage / damage to the luggage), please report to the Lost Luggage Office before leaving the airport!

Lost Luggage Office

Luggage claim hall
Phone: +48 697015801
E-mail: ll.poz@welcome-as.pl