PRM Assistance

Information for passengers with disabilities or reduced mobility.

We provide comprehensive assistance to all disabled people using the services of Poznań Airport, in accordance with applicable regulations.

Assistance for disabled people includes assistance:

  • during the stay at the airport,
  • when boarding and disembarking the plane,
  • during the flight.

Remember that when booking a flight ticket, you must inform the airline or travel agent of the type of disability and any special needs associated with it.

If you did not report the need for assistance when booking the flight, please contact us by choosing one of the following options:

Phone:
+48 61 8492316
+48 669 692 193

SMS:
+48 669 692 193

E-mail: 
pomoc@airport-poznan.com.pl

In the text of the message, please provide the passenger’s name and surname, date and time of departure, flight number and name of the destination airport as well as information about the type of disability and the expected form of assistance.

Opinions and comments

All opinions, comments, as well as complaints regarding the service of disabled people and persons with reduced mobility, should be reported with the annotation “PRM” by e-mail or by letter:

 

E-mail:
bz@airport-poznan.com.pl

Address for correspondence:
Port Lotniczy Poznań-Ławica sp. z o.o.
ul. Bukowska 285
60-189 Poznań