Information for passengers with disabilities or reduced mobility.

Assistance for disabled people includes assistance from the Passenger call for assist, until taking a seat on the plane, including:

  • time spent at the airport,
  • when boarding and deboarding the plane.

Remember that when booking a flight ticket, you must inform the airline or travel agent of the type of disability and any special needs associated with it.

If you did not report the need for assistance when booking the flight, please contact us by choosing one of the following options:
Phone: +48 669 692 193
SMS: +48 669 692 193
E-mail: [email protected]

In the text of the message, please provide the passenger’s name and surname, date and time of departure, flight number and name of the destination airport as well as information about the type of disability and the expected form of assistance.

Ask for an assist – fill in the form

    • Name and Surname:*
    • Arrival to Poznań from:*
    • Departure from Poznań to:*
    • Flight Number*

Opinions and comments

All opinions, comments, as well as complaints regarding the service of disabled people and persons with reduced mobility, should be reported with the annotation “PRM” by e-mail or by letter.


[email protected]

Address for correspondence:
Port Lotniczy Poznań-Ławica sp. z o.o.
ul. Bukowska 285
60-189 Poznań