Step by step
Are you getting ready for your first air trip? Do you need tips on how to prepare for your flight and what to do when you arrive at the airport? Check out the most important information about all stages of your air travel step by step!
Please make sure that you have a valid identity document, it must be presented at check-in, at border control, documents (applies only to people travelling to countries outside the Schengen area*) and before boarding the plane.
The Schengen area does not coincide with the territory of the European Union.
* The Schengen area includes: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Lithuania, Luxembourg, Latvia, Malta, Germany, Poland, Portugal, Slovakia, Slovenia, Sweden, Hungary, Italy as well as Norway, Iceland, Liechtenstein and Switzerland. The Schengen area does not include: Bulgaria, Cyprus, Croatia, Ireland, Romania, Great Britain.
The identity card is a document confirming the identity of the holder and authorising him/her to travel in domestic traffic within the Schengen area, as well as to the European Economic Area countries, not belonging to the European Union and countries not parties to the Agreement on the European Economic Area, whose citizens can use the free movement of persons on the basis of agreements concluded by these countries with the European Community and its Member States, recognising this document as sufficient to cross their borders.
The passport is a document confirming the identity of the holder and authorizing him/her to travel in domestic traffic, as well as within and outside the Schengen area. After passing security checks, travellers going to countries outside the Schengen area are subject to border document control.
Documents for the child
You must bring a valid ID card or passport for your child for air travel. More information on: travelling with children.
Before starting your trip, read the information about possible visa requirements of the country you are going to. More information can be found on the website of the Ministry of Foreign Affairs in the description of individual countries.
Documents such as driving license, birth certificate, student ID do not entitle an adult to board the plane. However, in the case of children under 7 travelling on domestic routes, LOT Polish Airlines allows the use of a birth certificate or school ID.
Please check the customs regulations of your country before departure. Detailed information is available on the website of the Ministry of Foreign Affairs.
The Customs Declaration Point is located in the main check-in hall of the passenger terminal. There, travellers can report to a Customs officer the exported goods for which VAT is refundable, as well as items subject to duty or declaration.
You can also find useful information on the websites:
You can use the self-check-in online check-in offered by most airlines.
When travelling with low-cost airlines – Ryanair and Wizz Air – it’s better to check in online and print your boarding pass or use the carriers’ mobile application.
In the case of low-cost airlines, check-in at the airport will be additionally payable.
Information on online and airport check-in:
By car, taxi, public transport and even by bike!
Check information about the means of transport that will take you to Poznań Airport.
We recommend arriving at Poznań-Ławica Airport at least two hours in advance (2 hours), as check-in and luggage check-in and security checks can be time-consuming.
Arriving at the airport late may result in the passenger not being allowed to board the plane!
If you have not checked in online or are travelling with checked (main) luggage, please go to the main check-in hall in the public area of the terminal.
There are 22 check-in counters (also known as check-in desks) – you must report at one of them.
Information about the check-in counters for a given flight is visible on the screens of the information system, located in all zones of the terminal, and is also provided in the form of audio messages.
Check-in starts 3 to 1.5 hours prior to departure time, depending on the rules set by each carrier.
Therefore, be sure to read the travel conditions of the airline, as the carrier reserves the right to cancel your booking if check-in is not made within the required time.
At the check-in desk, the traveller presents an identity document (or other documents, if required) and checks luggage.
It is worth having a confirmation of the booking of the air ticket with you.
Remember that for security reasons you must not leave your luggage unattended at the airport!
Luggage left unattended is removed by Border Guard officers, and its owner is punished with a fine.
Information about left luggage should be immediately reported to the airport staff, and the luggage left unattended must not be approached.
After checking the checked luggage and subjecting it to security and customs control (if required) – it is transported to the luggage hold on the plane.
On the other hand, the passenger receives a boarding pass (boarding pass/card) with a confirmation of checking luggage in.
This card entitles you to board the plane and also entitles you to duty-free shopping in the departures area.
After receiving your boarding pass and checking in your checked luggage, you proceed to access control.
If you only have hand luggage and you have checked in online (see STEP 2), you will immediately go to this stage of the journey.
Access control takes place at the beginning of the queuing area in the Departure Hall of Terminal T2, in front of security control stands.
Here you show your boarding pass (boarding pass/card), authorising you to go to the departure hall.
After scanning the barcode on the boarding pass, the passenger goes to the security checkpoint.
Security check before entering the departure hall is an extremely important step in air travel.
To avoid the stress of security checks, be sure to check the details prepared for you.
After the security check, passengers stay in the departure area, where they wait for information about boarding the plane.
It is given in the form of sound messages and displayed on numerous screens.
During this time, it is worth taking advantage of the attractivecommercial and gastronomic offer.
For travellers who value more comfort and peace, we recommend the services of the Business Executive Lounge.Business Executive Lounge
The departure hall is divided into two parts: the departure hall of the Schengen zone with gates from No. 1 to No. 6 and the departure hall of the Non-Schengen zone with gates from No. 7 to No. 11.
Remember that in order to get to the departure hall of the Non-Schengen zone, you need to pass additional passport control, which can be time consuming!
Documents are checked at the exit to the plane, i.e. during boarding.
In addition, passport control is carried out before entering the departure hall of the Non-Schengen zone.
It can take place:
- on manual positions operated by Border Guard officers,
- using ABC Gates for automatic border control, allowing you to pass the control yourself.Check the details of the functioning of the gates..
For more information about the documents, see STEP 1.
Remember not to postpone the decision to go to the departure hall of the Non-Schengen zone until the last minute – passport control can be time-consuming!
The appropriate exit to the plane (gate) is given in sound messages and displayed on the screens.
Boarding begins when the plane is ready to board.
Before leaving, passengers show the ground staff their boarding pass/card and an identity document.
Passengers are taken to the plane by the airport bus or on foot if the plane is parked close enough to the terminal.
Each airline’s general terms and conditions of carriage and your boarding pass contain information about the time to check in to the plane. Remember to follow the time specified by the carrier!
Passengers are taken to the arrivals hall by an airport bus.
When arriving from countries covered by the Schengen Agreement, there is no document control.
When arriving from countries outside the Schengen area, passengers are subject to document control in the Non-Schengen arrival hall.
For more information on the Schengen countries, see STEP 1.
Claiming checked luggage: in the luggage claim area, the screens show which conveyor belt the luggage of the given flight will arrive on.
After collecting your luggage, go to the exit marked:
“NOTHING TO DECLARE” if the passenger does not bring in goods in excess of customs allowances for travellers.
Otherwise, go to the “GOODS TO DECLARE” section.
A written declaration is required for the import of foreign currency values and domestic currency in excess of the total of EUR 10,000.
The importation of narcotic drugs, prohibited items, harmful to humans, and threatening the safety and public order, as well as animals and plants – is prohibited, and the violation of customs or foreign exchange regulations entails criminal and fiscal liability.
The above information is of a general nature.
Legal provisions are contained in normative acts published in the Journal of Laws and Polish Monitors.
If your luggage is lost or damaged, please report it upon arrival to the Lost Luggage Office in the luggage claim hall.
The lost luggage office is run by the handling agent WELCOME Airport Services, a company that also deals with passenger services at Poznań Airport.