1. From 26 July 2008, every passenger with reduced mobility, hereinafter referred to as PRM (Passengers with Reduced Mobility), is entitled to assistance in accordance with the guidelines contained in Regulation 1107/2006 EC of July 5, 2006.
  2. The following Quality Standards regarding the obligation to assist passengers with reduced mobility have been consulted and agreed with the airline and the agent providing the assistance.
  3. Assistance will be provided for the following groups of passengers:
    • PRM Group
      Characteristic
      Type of support/Assistance
    • WCHR: Required wheelchair when moving from/to the departure/boarding terminal to the aircraft
      A passenger unable to walk a longer distance on his/her own
      The passenger will be accompanied by one assistant. The passenger on the way to/from the exit uses a wheelchair
    • WCHS: Wheelchair required when using the passenger stairs
      The passenger has difficulty walking and is unable to use the passenger stairs by himself/herself
      The Passenger will be accompanied by at least one person. The Passenger may require special assistance (including the use of specialised equipment) as well as a wheelchair on the way to/from the exit from the terminal to the plane
    • WCHC: Wheelchair required until taking a seat on the plane
      A passenger unable to walk or stand – the assistant will accompany him/her until taking a seat on the plane
      The passenger will be accompanied by one or two assistants. The passenger always needs a wheelchair and special assistance (also with the use of specialised equipment such as a stairclimber or a boarding trolley), especially when moving to/from a seat in the passenger cabin
    • BLND&DEAF: Blind / Deaf requiring help
      A blind passenger / blind and deaf passenger, deaf passenger
      The passenger will be provided with one assistant
    • DPNA: Mentally disabled passenger
      mentally disabled passenger
      A mentally disabled passenger, if traveling alone, is accompanied by a PRM agent throughout the stay at the airport - to take a seat on the plane

Port Lotniczy Poznań-Ławica Sp. z o.o. guarantees the above-mentioned assistance only to passengers who require assistance due to reduced mobility.

  • The PRM agent is responsible for the Passenger service equipment, including wheelchairs, therefore outsiders should not use the wheelchairs on their own without the presence of PRM agents.
  • A passenger who qualifies for the PRM group may use his own wheelchair, however, during the journey, the wheelchair will be treated as luggage in the scope of liability provided by the airline.
  • If an electric wheelchair is used by a PRM-qualified passenger, the agent providing the assistance in question, in consultation with the passenger, will take the necessary steps to disconnect / reconnect the batteries / accumulators, thus allowing the electric wheelchair to continue to be transported by the airline.
  • Port Lotniczy Poznań-Ławica Sp. z o.o. as part of the service of passengers qualifying for the PRM group, they cannot refuse to help disabled people and will make every effort to meet all the quality standards contained in this document until they do not exceed the capabilities of Port Lotniczy Poznań-Ławica Sp. z o.o. and the airline, and also when the request for assistance as part of services provided to passengers qualifying for the PRM group proves to be an attempt to abuse the applicable procedures and regulations.
  • Providing assistance to passengers, both departing and arriving, qualifying for the PRM group, Port Lotniczy Poznań-Ławica Sp. z o.o. provides from / to designated points inside and outside the passenger terminal building, where people with reduced mobility can easily report their arrival and request assistance. At Poznań-Ławica Airport, the following reporting points have been designated for passengers who qualify for the PRM group.

Reporting points

  • Assistance will be provided from/to reporting points located in front of the main entrance to the passenger terminal and at the Information desk in the main hall of the terminal.
    Additional signage directing to reporting points will be located at the East and West entrances, as well as at the entrance to the car park and at the car park reception. If a passenger qualifying for the PRM group arrives at the airport by his/her own means of transport, the notification will be accepted at the reception desk of the Car Park.
  • The minimum standards of services provided, relating to assistance to passengers qualifying for the PRM group using Poznań-Ławica Sp. z o. o. are based on the “Code of Good Conduct for Ground Handling Persons with Reduced Mobility”.

Departing passengers with a prior reservation and who notified their arrival at the airport

Waiting time for assistance at the reporting desk for departing PRM passengers

    • Reporting point
      Average waiting time
      [%] of PRM passengers with prior reservation
    • The main entrance to the terminal (car park reception)
      < 10 minutes
      < 20 minutes
      < 30 minutes
      80%
      90%
      100%
    • Information Point (Arrivals hall)
      < 10 minutes
      < 20 minutes
      < 30 minutes
      80%
      90%
      100%

Incoming passengers with advance reservations

The waiting time for support from the moment the plane arrives at the parking place

    • Passenger pickup point
      Average waiting time
      [%] of PRM passengers with prior reservation
    • passenger stairs
      entrance in the Arrivals hall
      < 5 minutes
      < 10 minutes
      < 20 minutes
      80%
      90%
      100%

Arriving passengers without advance reservations

The waiting time for support from the moment the plane arrives at the parking place

    • Passenger pickup point
      Average waiting time
      [%] of PRM passengers with prior reservation
    • passenger stairs
      entrance in the Arrivals hall
      < 25 minutes
      < 35 minutes
      < 45 minutes
      80%
      90%
      100%

Assistance for departing passengers qualifying for the PRM group will be guaranteed only if the passenger reports at least one hour before the scheduled departure of the plane, at point airport information located in the arrival terminal and at least two hours before the scheduled departure of the aircraft if the passenger reports to the reporting desk located at each terminal entrance.

If the passenger is unable to meet the above-mentioned time standards, Port Lotniczy Poznań-Ławica Sp. z o.o., will make every effort to ensure that the passenger with reduced mobility is admitted on his flight, subject to the lack of a boarding guarantee.

Each of the passengers who qualify for the PRM group is entitled to travel without additional disruptions. This means that assistance and assistance from / to the reporting point is provided without interruption and without delay, subject to the passenger waiting for a connecting flight.

Booking in advance means that the airline, tour operator or tour operator has correctly reported a person who qualifies for the PRM group and requires special assistance. The notification should be submitted to the agent providing the assistance in question no later than 36 hours before the scheduled departure of the plane in writing or in electronic form (SMS, e-mail, fax or SITA message).

In connection with the above, the passenger is obliged to provide information about the need to obtain special assistance or assistance to the travel agency or the airline no later than 48 hours before the scheduled departure of the aircraft.

Passengers who qualify for the PRM group will be transported on board the aircraft first before departure, and will be the last to disembark upon arrival. In exceptional circumstances, such as the passenger’s report to the airport immediately prior to departure, an express request from the airline, or for other operational reasons, there may be a deviation from the above rule.

All assistance in the service of persons with reduced mobility will be provided in accordance with the quality standards set out in Document 30 of the European Civil Aviation Conference (ECAC) with annexes.

All assistance described in the above-mentioned document is provided free of charge.