Working hours of the Airport Information Point

in January 2022 r. the Point is open 7 days a week between 7am – 7pm , except for:

  • 9th Jan.: 8am-6pm
  • 12th and 25th Jan.: 8am-7pm
  • 16th Jan.: 7am-6pm
  • 18th, 28th and 29th Jan: 9am-7pm

Due to the dynamically changing situation, the working hours of the Airport Information Point may change.

Airport Information Point

Handling of inquiries, complaints and requests


tel: 703 203 703
Connection Cost: PLN 1.05 + TAX / PLN 1.29 TAX INCLUDED / 1 minute – for subscribers of fixed and mobile networks: Orange, T-Mobile, Plus, Play. The billing is per second.
Open during the working hours of the Airport Information Point.
Calls are recorded and the personal data administrator is Port Lotniczy Poznań-Ławica Sp. z o.o. Deletion of recorded information takes place after 90 days from the date of obtaining it. Obligatory Information for a paid hotline is included in the GDPR section.

  • Contact Form

Lost luggage?

Remember to report to the WELCOME Airport Services Lost Luggage Office before leaving the baggage claim hall upon arrival.

The office provides information only on luggage complaints.